Important customer information

1. Your contract partner

2. Ordering process, entering into contract

3. Instruction on right of cancellation

4. Storing your order

5. Online Dispute Resolution (ODR) plattform

6. Customer service


1. Your contract person


When ordering online in our online bookstore, the contract is concluded with:

Fachverlag Hans Carl GmbH, Andernacher Strasse 33a, 90411 Nuremberg, Germany, Phone +49 911 95285 0, Fax +49 911 95285 48, E-Mail:, Managing Director: Michael Schmitt, District Court Nuremberg HRB 17388, Value Added Tax Identification No. (USt-IdNr.) Germany DE 133 258 392.

2. Ordering process, entering into contract

By ordering, you commit yourself to enter into a contract with us.  We can accept this offer by sending you per e-mail an order confirmation within 24 hours after receipt of your order.  The contract shall be deemed to have been entered into when such order confirmation is mailed.

You can order by inputting all data required during the ordering process and then, under “3. Ordering”, send us the order form by clicking the “Finish order” button.  Before finally sending off the order, you will have an opportunity of verifying data and order inputted and, if required, make changes.  You can correct inputting errors by navigating backwards in the browser or cancelling the ordering process and starting it again.  We will then send you a confirmation of the order by e-mail.

Books and journals must be ordered separately because unlike the books: The domestic subscription prices of the journals include VAT and postage.
The subscription prices of the journals for foreign countries include postage (additionally VAT for subscribers in EU countries without VAT No).

 3. Instuction on right of cancellation

Right of cancellation for consumers

The right of cancellation set out below applies only to consumers:

Right of cancellation

You have the right to cancel this contract within 14 days, without giving any reason.

The period of cancellation is 14 days and begins with the day on which you or a third party nominated by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of cancellation, you are obliged to notify us ((Fachverlag Hans Carl GmbH, Andernacher Straße 33a, D - 90411 Nuremberg, Phone +49 911 95285 0, Fax +49 911 95285 48, E-Mail: by means of an unequivocal declaration (e.g. a letter sent by mail, a telefax or an e-mail) of your decision to cancel this contract.  You can use the sample cancellation form enclosed but this is not mandatory.

In order to comply with the time limit for cancellation, it is sufficient that the notification about exercising the right to cancel be sent prior to expiration of the cancellation period.

Consequences of cancellation

If this contract is cancelled, we will be obliged to refund any and all payments that we received from you, including shipment costs (except for additional costs resulting from the fact that you opted for an alternative means of shipment other than the most cost-effective standard shipment offered by us) forthwith but at the latest within fourteen days as of the day on which we received information of cancellation of this contract.  We will use the same method of payment for refund that you used for your original transaction unless a different method has been explicitly agreed with you; in no case will you incur any costs resulting from said refund. 

We shall be entitled to retain refund until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You will be obliged to send back or hand over the goods forthwith and, in any event, at the latest within fourteen days as of the day on which you notified us of the cancellation of this contract.  The deadline is met, when you send off the goods prior to expiration of the deadline of fourteen days.  You will be directly responsible for costs associated with returning the goods.

You will be obliged to compensate us for a possible deterioration of the goods only if this deterioration is due to any handling of the goods on your part that is not required for inspecting the quality, properties and functioning of the goods.

The right of cancellation does not apply to distance contracts for delivery of newspapers, periodicals of magazines, with the exception of subscription contracts.

Sample cancellation form

(Should you wish to cancel the contract, please complete this form and return it.)


Fachverlag Hans Carl GmbH

Andernacher Straße 33a

D - 90411 Nuremberg

Telefon: +49 911 95285 0

Telefax: +49 911 95285 48, E-Mail:

I/We (*) herewith cancel the contract that I/we (*) entered into relating to purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only for printed notification)


(*) delete as applicable

 4. Storing your order

We store your order and order data inputted.  We will send you an e-mail confirming your order, together with all order data.  You have an opportunity to print out the order as well as the General Terms and Conditions before sending us the order.  Using your customer account, you have access at all times to orders that you placed.

5. Online Dispute Resolution (ODR) platform

As online traders ( we are obliged to inform you of the existence of the Online Dispute Resolution (ODR) platform of the European Commission. You can access the ODR platform“

6. Customer Service

If you have questions, want to lodge a complaint or a claim, our Customer Service is available Monday to Friday from 9.00 a.m. to 4.00 p.m. in the section “Specialist Bookstore”, Phone +49 911 95285 -31, Fax +49 911 95285 48,, in the section „Magazines“, Phone +49 911 95285 -42 or -29, Fax +49 91195285 48,